Open With Joy. The newsletter that keeps premium DTC brands ahead of the curve on CX, retention, and operations. Illustration of Bessie Box happily reading a newsletter.
It’s a K-Shaped Summer
Open With Joy Alexia LaSalle Open With Joy Alexia LaSalle

It’s a K-Shaped Summer

It’s a K-shaped economy and the consumer split in two this summer. Premium Modern Consumer Brands are on the winning side. In August’s Open With Joy Newsletter: Where to find and hold your margin, in the buy, the freight, and the returns.

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Becoming Besties With Bloomingdale’s
Best Buds CX Alexia LaSalle Best Buds CX Alexia LaSalle

Becoming Besties With Bloomingdale’s

A placement in Bloomingdale’s will add a layer of credibility and prestige to any brand. However, getting into Bloomingdale's and running Bloomingdale's profitably are two different things. Brands that don’t go in prepared will likely write off their first season as a learning experience.

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On The Rhode To DTC Success
Best Buds CX Alexia LaSalle Best Buds CX Alexia LaSalle

On The Rhode To DTC Success

Rhode sold to e.l.f. for $800 million. Three years old on 11% marketing spend. High visibility cuts 2 ways. Raving fans that flood your website on launch day, and raging fans that flood socials when the delivery fails. Product and operations are the differentiators.

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